Proxim MP.11 Manual de usuario Pagina 118

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Tsunami MP.11and MP.11a Installation and Management
Appendix C. Support and Contacts
If you are having a problem using a Proxim WAN product and cannot resolve it with the information in
the product documentation, gather the following information and contact Proxim Technical Support:
What kind of network are you using?
What were you doing when the error occurred?
What error message did you see?
Can you reproduce the problem?
Be sure to obtain an RMA number before sending any equipment to Proxim for repair.
To receive E-mail technical support, be sure to include the serial number of the products in question.
The serial number can be found on the product and has the following format: ##AT########. We will
be unable to respond to your inquiry without this information.
Access Knowledgebase: Ask a Wireless WAN Product question and get an express response:
E-mail Technical Support:
Call Technical Support: Toll Free +1-866-674-6626 or +1-408-542-5390
Hours: 6:00 a.m. to 5:00 p.m. M-F Pacific Time
You can find the latest software and documentation at: http://www.expressresponse.com/proxim02/ .
Appendix C. Support and Contacts 118
CPN 65755B Issue Date: August 2003
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